CertChaser Terms of Service

1. What CertChaser Does

CertChaser is a certificate of insurance (COI) tracking service. We request certificates of insurance from vendors you designate, review them against the insurance requirements you provide, follow up with vendors by email when certificates are missing, expired, or don't meet your requirements, alert you to problems, and send you a monthly report.

2. What CertChaser Does Not Do

CertChaser does not sell insurance, provide insurance or legal advice, or guarantee that any vendor is insured, that any policy is valid or in force, or that any coverage will respond to a claim. We review the certificates vendors provide as submitted. A certificate is evidence of insurance, not a guarantee of coverage. You remain solely responsible for your vendor decisions, your contracts, and your own risk and insurance requirements. We do not contact vendors by phone, and we do not interpret policy endorsements or exclusions.

3. Your Responsibilities

You agree to: provide accurate vendor contact information and insurance requirements; keep that information current; authorize CertChaser to contact your vendors on your behalf for the purpose of collecting certificates of insurance; and make your own decisions about whether to allow a vendor to work. You confirm you have the right to share your vendor information with us for this purpose.

4. Communications With Your Vendors

We contact vendors by email on your behalf and identify you as the requesting company. We follow up on a set schedule. If a vendor does not respond after our follow-ups, we will notify you, and further action is your responsibility.

5. Plans and Billing

Plans are billed monthly through our payment processor, Stripe. Your first charge occurs at checkout when you subscribe. Once you submit your setup form, we'll review it and email you within 1 business day. Vendor requests start going out within 48 hours of a complete setup. Plans renew automatically each month until canceled. Additional vendors above your plan's limit are billed at $2 per vendor per month. We may change prices with at least 30 days' notice by email.

6. Cancellation

You may cancel at any time by emailing hello@certchaserhq.com or through your billing portal if available. Cancellation takes effect at the end of your current billing period. We do not provide partial-month refunds except as described in Section 7.

7. Refund Policy

If you're not satisfied within your first 30 days of paid service, email hello@certchaserhq.com and we'll refund your first month's payment in full. After the first 30 days, payments are non-refundable, but you may cancel anytime to stop future charges.

8. Your Data

You own your data, including vendor lists and certificates. You grant us permission to use it only to provide the service. Our use of information is described in our Privacy Policy. Upon cancellation, you may request a copy of your certificates and reports within 30 days, after which we may delete them.

9. Use of Automation and AI

CertChaser uses automated tools, including artificial intelligence, to request, read, and review certificates and to draft communications. Our team oversees the service. Automated review may contain errors, which is one reason we do not guarantee coverage and why you remain responsible for final vendor decisions.

10. Limitation of Liability

To the fullest extent permitted by law, CertChaser is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any losses arising from a vendor's lack of insurance, inadequate insurance, denied claims, or your decisions about vendors. Our total liability for any claim related to the service will not exceed the amount you paid CertChaser in the three (3) months before the claim arose.

11. Indemnification

You agree to indemnify and hold CertChaser harmless from claims arising from your vendor relationships, your use of the service in violation of these Terms, or inaccurate information you provide.

12. Termination

We may suspend or end service if you violate these Terms or fail to pay. If we end service without cause, we will refund any prepaid amount for the unused portion of the billing period.

13. Changes to These Terms

We may update these Terms. We will notify you by email of material changes at least 30 days before they take effect. Continued use after that date means you accept the updated Terms.

14. Governing Law

These Terms are governed by the laws of the State of Texas. Any disputes will be resolved in the state or federal courts located in Austin, Texas.

15. Contact

CertChaser

Mailing address: 539 W Commerce St #4649, Dallas, TX 75208

hello@certchaserhq.com